You can email, mail or hand deliver your documents to our office. If you email, the first 10 printed pages are free then only $0.10 per page thereafter.
Once you email documents to our office, make a payment via our website’s “Make a Payment” tab. If you mail documents to our office, you should mail payment with your documents. If you hand deliver your documents, you can pay with check or cash at our office. We have no credit card processing equipment in our office so we cannot process credit cards in person or over the phone.
You should fill out our helpful information form which you’ll find on the “Process Serving” page under “Services”. The more information you provide, the better the odds are for the Process Server to get your subject served. People tend to lie to us so if you don’t provide any information we will not know if the subject is lying. So please make sure to utilize the helpful information form.
Once we receive your documents, payment and a helpful information form, we will enter them in our system and get them out with a process server in 1 to 2 days if local, 2-4 days if out of the local area.
Most routine services are usually done within a week. Most rush/priority services are usually completed in 1-3 days. We also have an immediate rush service for clients that would like immediate attention. You get more attempts in a shorter time frame when you make your job a rush/priority or immediate rush.
Our Process Server will make 4 to 5 attempts to serve the subject at the address you provided; this can take up to a week to two. Most of the time the Process Server will get the person served. Upon completion of service, the process server will send the results to our office the same day or following day. Our office will then prepare a proof of service and the process server will sign the proof the next time they come into the office. Most servers come to the office every day or every other day. After the proof is signed by the process server, our office staff will either email, mail or e-file the proof of service, depending on what the client requested on the helpful information form.
If we do not have any luck after 4 to 5 attempts (1 to 2 weeks) of service, the process server will return the list of attempts to our office and we will contact you with a list of options. Please note that if the process server reports any issues or problems during attempts, we will contact you.
What if we do not call you? If you do not hear from our office for a week or so, that is a good sign. It usually means we are doing what you pay us to do and we have not had any issues or problems to report.
If you requested a routine service, please do not call our office every few days asking if your documents have been served. If you would like constant updates them make your job an immediate rush and the server will contact you immediately after service.
How we notify our Clients: Clients that use our ‘helpful information form’ can pick to have the proof of service sent via U.S. mail, email or e-filed with the court (Oregon Circuit Court only). If you request us to e-file your proof of service, then we will only send you an invoice. If you do not direct us what to do with your proof of service or you request conflicting options, we will return the proof of service via us mail – as that is our default.
Routine services: proofs of service will be returned to you via one of the following: U.S. mail, email or we will e-file the proof of service.
Rush services: you will be notified by phone or email during business hours in addition to the proofs of service returned by email and then U.S. mail or e-file.
* Immediate Rush services: you will be notified by phone at the time of service by the Process Server and the proofs of service returned by email or U.S. mail, we can also e-file the proof with the court for you.
If you would like to compare our services with government options, then please contact the county sheriff. Ask them all the questions you can come up with and see if they help you with half the information you have found on our website.
Guarantee: We guarantee excellent service by the best highly trained professionals. We can not make people open the door. Please know we can not control the outcome of your case. You are paying for time spent regardless of the results of your case.
We are not attorneys and we are not giving legal advice.
Make sure you read our “Make a Payment” page.